When will my order be delivered?

All hyperlocal orders are delivered by TSS vendors to your door-step within 24 hours of placing the order (Sundays and Public/local holidays are not considered for delivery timeframe).

Delivery hours are between 10AM and 8PM IST.

Order cut-off time is 8PM IST, all orders placed after 8PM will be considered as placed on the following working day.

All inter-city orders will be shipped by the vendor within 24 hours of acceptance of order, it might take anywhere between 3-5 days for the order to reach your place.

Shipment tracking info will be shared with you via e-mail/sms.

Who will Ship my order?

Your order will be shipped by the vendor, whom you have placed your order with.

Shipping status updates will be sent to you via email/sms, TSS will make sure that your order is delivered by the vendor to you at the earliest.

For any doubts/queries you can raise a support ticket mentioning your order ID and we will be happy to help you out.

How much does shipping cost?

All hyperlocal orders placed with TSS come with FREE shipping.

Inter city orders might attract standard shipping charges, you can confirm the same with the vendor

store you wish to place an order with.

 

Can I cancel my order?

Yes. Customers are requested to thoroughly confirm the product (including size, flavor, variant etc) that they wish to order before placing an order.

Any order can only be cancelled free of cost before it is shipped by the vendor.

Order once accepted and shipped by the vendor will attract cancellation charges of actual shipping fees and return shipping fees.

Can I return my order?

No. Customers are requested to check the products at the time of receipt of the products and in case the product has any discrepancy customer should refuse to accept such orders immediately.

No returns hall be accepted once the order is accepted by the customer.

Reasonable grounds for return of orders can be following –

  • Products received is not the same as the product ordered.
  • Product seal is tampered.
  • Product is broken/unfit for consumption.